Refund policy

Return & Refund Policy

Return Window

We want you to love your purchase! If you’re not completely satisfied, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

The item must be unused and in its original condition.

The item must be in its original packaging whenever possible.

Proof of purchase (order number or receipt) is required.

Please Do Not Return Items Without Authorization

Because we work with multiple fulfillment partners, do not send your order back without contacting us first. Returns sent without prior approval may not be accepted.

To start a return, please contact us at Vanitylounge18@gmail.com:

Your order number

Your name

A brief description of the issue

Photos, if the item is damaged or incorrect

We will provide return instructions if your return is approved.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include photos of the item and packaging. We will work quickly to provide a replacement or refund at no additional cost.

Refunds

Once your return has been received and inspected (if a return is required), we will notify you of the approval or denial of your refund.

Approved refunds will be issued to your original payment method. Depending on your bank or credit card company, it may take 5–10 business days for the refund to appear.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will cover the cost of the return when applicable.

For all other approved returns, customers are responsible for return shipping costs unless otherwise stated.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products

Gift cards

Final sale or clearance items

Items showing signs of use or damage caused after delivery

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has entered processing or has shipped, it cannot be canceled. You may request a return after delivery if your order meets the eligibility requirements above.

Questions?

If you have any questions about your order, please contact us at Vanitylounge18@gmail.com. We’re happy to help and will do our best to resolve any concerns as quickly as possible.